ConEd win this years prize for worst customer service.
Having waited on the phone for half an hour because they don’t take credit card payments over the web (I mean my corner store does that), they don’t take credit cards over the phone – despite the fact that they say they do.
Not just that – but if you change your bank and your payment doesnt go through, in their infinite wisdom, they decide that they will stop you from being able to pay by phone for six months. They basically don’t want your money.
Please, please let Con Edison go bust.